Troubleshooting Common Loom Analytics Desktop Issues

My microphone isn't in the list: Check that it's plugged in and switched on, and that Windows can see it in Sound settings. If you connected it after opening the app, restart the app. You can also try a different USB port, and close video-call software that might be using the microphone.

"Confirm Devices First": Run and pass both the microphone and speaker tests.

"Switching to offline transcription": Your internet connection dropped. Recording continues on the on-device engine and nothing is lost. The app reconnects to the cloud automatically.

Text appears slowly or in bursts: Your computer is overloaded. Close other programs, and turn off Follow ASR Text if you're scrolling around the document.

The app closed mid-session: Reopen it. Audio is written to disk continuously, so your recording is preserved. Check Recordings, and resubmit the audio through Upload Audio if the transcript is incomplete.

A job failed: Open the job to read the error. Check that the file format is supported, the file isn't empty, you have credits or free minutes, and you have at least 8 GB of free disk space. Then resubmit.

"Invalid time format": Enter times as HH:MM:SS (e.g., 00:14:30).

The Speakers panel says speaker identification is off: Turn on speaker separation in your profile on Loom Analytics Web, then click Settings ▸ Profiles ▸ Refresh from online.

Typing in a panel does nothing: Click directly inside the box first, because the document window may be holding the keyboard.

A keyboard shortcut does nothing: Check whether you're in 1Key mode (press Alt+F to switch), and check the Hot Keys tab in case your template changed the shortcut.

Still stuck? Email support with what you were doing, the exact wording of any message, and the name of the affected job.