---
title: A/V Support | Loom Analytics Knowledge Base
description: This category includes articles that provide support with audio/video files
---

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1. [Loom Analytics Knowledge Base](https://support.loomanalytics.com/)
2. [A/V Support](https://support.loomanalytics.com/a-v-support)

# A/V Support

 This category includes articles that provide support with audio/video files

## Converting Audio to Text

- [Converting an Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-7)
- [Converting a .wav Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0-0-0-1-0)
- [Converting a .wma Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0-0-0-1)
- [Converting an .oga Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0-0-0)
- [Converting an .ogg Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0-0-0-0)
- [Converting a .dss Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0-0)
- [Converting a .ds2 Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0-0)
- [Converting a .dct Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2-0)
- [Converting an .m4a Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-2)
- [Converting an .mp3 Audio File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-7-0)

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## Converting Video to Text

- [Converting a Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document)
- [Converting an .ogv Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-6)
- [Converting an .m4v Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-5)
- [Converting an .mov Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-4)
- [Converting an .avi Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-3)
- [Converting an .mp4 Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-1)
- [Converting a .vob Video File Into a Text Document](https://support.loomanalytics.com/converting-a-video-file-into-a-text-document-0)

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## Audio Transcription Playback Software: Liberty Player

- [How to Install Liberty Player](https://support.loomanalytics.com/where-to-download-and-install-liberty-player)
- [How Do I Assign Global Hotkeys in Liberty Player?](https://support.loomanalytics.com/how-do-i-assign-global-hotkeys-in-liberty-player)
- [How Do I Configure a Foot Pedal in Liberty Player?](https://support.loomanalytics.com/how-to-connect-a-foot-pedal-in-liberty-player)

## Audio Transcription Playback Software: FTR (For The Record)

- [How to Download and Install FTR (For The Record) Player](https://support.loomanalytics.com/where-do-i-download-ftr-for-the-record)
- [What File Types Does FTR Play?](https://support.loomanalytics.com/what-file-types-does-ftr-play)
- [How Do I Customize Keyboard Hotkeys in FTR?](https://support.loomanalytics.com/how-do-i-customize-keyboard-hotkeys)
- [Can I Use FTR with Non-FTR Recorded Audios?](https://support.loomanalytics.com/how-do-i-use-ftr-with-non-ftr-recorded-audios)
- [How Do I Ensure That My FTR Channels Are Working Properly?](https://support.loomanalytics.com/how-do-i-ensure-that-my-channels-are-working-properly)
- [How Do I Load Audios Into FTR?](https://support.loomanalytics.com/how-do-i-load-audios)
- [How Do I Use a Foot Pedal in FTR?](https://support.loomanalytics.com/how-do-i-use-a-foot-pedal-on-ftr)

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## Audio Transcription Playback Software: VIQ Player

- [Downloading and Installing VIQ Player on Your Computer](https://support.loomanalytics.com/downloading-and-installing-viq-player-on-your-computer)
- [How Do I Play a Specific Audio Using VIQ Player?](https://support.loomanalytics.com/how-do-i-play-a-specific-audio-using-viq-player)
- [How Do I Convert an Audio Within VIQ Player Into a .wav File for Express Scribe?](https://support.loomanalytics.com/how-do-i-convert-an-audio-within-viq-player-to-a-.wav-file-for-express-scribe)
- [How Do I Enable My Foot Pedal in VIQ Player?](https://support.loomanalytics.com/how-do-i-enable-my-foot-pedal)

## Audio Transcription Playback Software: VLC Media Player

- [Downloading and Installing VLC Media Player](https://support.loomanalytics.com/downloading-and-installing-vlc-media-player)
- [Converting Media Files Using VLC Media Player](https://support.loomanalytics.com/converting-audio-files-from-one-format-to-another-in-vlc-media-player)

## Audio Transcription Playback Software: Express Scribe

- [What is Express Scribe?](https://support.loomanalytics.com/what-exactly-is-express-scribe)
- [Changing the Timestamp Format in Express Scribe](https://support.loomanalytics.com/how-do-i-change-the-timestamp-format)
- [Editing the Playback Speed in Express Scribe](https://support.loomanalytics.com/how-do-i-set-the-playback-speed)
- [How to Set Up Hotkeys in Express Scribe](https://support.loomanalytics.com/how-do-i-set-keyboard-hotkeys)
- [How to Improve Audio Quality in Express Scribe](https://support.loomanalytics.com/how-do-i-improve-my-audio-quality)
- [Setting Up a Foot Pedal in Express Scribe](https://support.loomanalytics.com/how-do-i-set-up-my-foot-pedal)

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- [Loom Analytics Web](https://support.loomanalytics.com/loom-analytics-web#main-content)

    - [Introduction](https://support.loomanalytics.com/loom-analytics-web#introduction)
    - [Getting Started](https://support.loomanalytics.com/loom-analytics-web#getting-started)
    - [Processing Transcripts](https://support.loomanalytics.com/loom-analytics-web#processing-transcripts)
- [Loom Analytics Desktop](https://support.loomanalytics.com/loom-analytics-desktop#main-content)

    - [Getting Started](https://support.loomanalytics.com/loom-analytics-desktop#getting-started)
    - [Live Recording](https://support.loomanalytics.com/loom-analytics-desktop#live-recording)
    - [Uploading Pre-Recorded Audio](https://support.loomanalytics.com/loom-analytics-desktop#uploading-pre-recorded-audio)
    - [Editing Transcripts](https://support.loomanalytics.com/loom-analytics-desktop#editing-transcripts)
    - [Managing Recordings & Cases](https://support.loomanalytics.com/loom-analytics-desktop#managing-recordings-cases)
    - [Uninstalling Loom Analytics Desktop](https://support.loomanalytics.com/loom-analytics-desktop#uninstalling-loom-analytics-desktop)
    - [Troubleshooting](https://support.loomanalytics.com/loom-analytics-desktop#troubleshooting)
- [Loom Analytics Desktop - Hermit](https://support.loomanalytics.com/loom-analytics-desktop-hermit#main-content)

    - [User Manual](https://support.loomanalytics.com/loom-analytics-desktop-hermit#user-manual)
    - [Introduction](https://support.loomanalytics.com/loom-analytics-desktop-hermit#introduction)
    - [Getting Started](https://support.loomanalytics.com/loom-analytics-desktop-hermit#getting-started)
    - [Editing Transcripts](https://support.loomanalytics.com/loom-analytics-desktop-hermit#editing-transcripts)
    - [Loom Analytics Desktop - Hermit - App Expired](https://support.loomanalytics.com/loom-analytics-desktop-hermit#loom-analytics-desktop-hermit-app-expired)
    - [How to Download & Install Loom Analytics Desktop - Hermit](https://support.loomanalytics.com/loom-analytics-desktop-hermit#how-to-download-install-loom-analytics-desktop-hermit)
    - [Limitations of Loom Analytics Desktop - Hermit](https://support.loomanalytics.com/loom-analytics-desktop-hermit#limitations-of-loom-analytics-desktop-hermit)
    - [How Do I Get Loom Analytics Web Profiles on Loom Analytics Desktop - Hermit?](https://support.loomanalytics.com/loom-analytics-desktop-hermit#how-do-i-get-loom-analytics-web-profiles-on-loom-analytics-desktop-hermit)
- [Loom Analytics: Mobile](https://support.loomanalytics.com/loom-analytics-mobile#main-content)

    - [Introduction](https://support.loomanalytics.com/loom-analytics-mobile#introduction)
    - [Loom Analytics Mobile: How It Works](https://support.loomanalytics.com/loom-analytics-mobile#loom-analytics-mobile-how-it-works)
- [Loom Analytics Web: Processing Jobs](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#main-content)

    - [File Submission](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#file-submission)
    - [Editing Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#editing-transcripts)
    - [File Types & Sizes](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#file-types-sizes)
    - [Ontario ACT Legal Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#ontario-act-legal-transcripts)
    - [General Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#general-transcripts)
    - [Legal Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#legal-transcripts)
    - [Insurance Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#insurance-transcripts)
    - [Medical Transcripts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#medical-transcripts)
    - [Security](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#security)
    - [Usage](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#usage)
    - [Nova Scotia Courts](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#nova-scotia-courts)
    - [Multilingual Transcription & Translation](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#multilingual-transcription-translation)
    - [Translate and Transcribe From Non-English Media](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#translate-and-transcribe-from-non-english-media)
    - [How Can I Delete Job Data for Multiple Jobs?](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#how-can-i-delete-job-data-for-multiple-jobs)
    - [How to Convert a .dcr Media File to .wav, .avi, .wma, or .wmv on Liberty Player](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#how-to-convert-a-dcr-media-file-to-wav-avi-wma-or-wmv-on-liberty-player)
    - [How Can I Export Only a Specific Channel From a Multichannel .dcr File?](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#how-can-i-export-only-a-specific-channel-from-a-multichannel-dcr-file)
    - [How Can I Have Timestamps on Every Speaker Change?](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#how-can-i-have-timestamps-on-every-speaker-change)
    - [TimeSync Playback on Loom Analytics Web](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#timesync-playback-on-loom-analytics-web)
    - [Unified Flow](https://support.loomanalytics.com/loom-analytics-web-processing-jobs#unified-flow)
- [Loom Analytics Web: Profiles & Workflows](https://support.loomanalytics.com/loom-analytics-web-profiles-workflows#main-content)

    - [Smart Formatting](https://support.loomanalytics.com/loom-analytics-web-profiles-workflows#smart-formatting)
    - [Creating & Managing Your Profiles](https://support.loomanalytics.com/loom-analytics-web-profiles-workflows#creating-managing-your-profiles)
    - [How Can I Create a Template for my Loom Analytics Web Profile?](https://support.loomanalytics.com/loom-analytics-web-profiles-workflows#how-can-i-create-a-template-for-my-loom-analytics-web-profile)
- [Loom Analytics Web: Mac Users](https://support.loomanalytics.com/loom-analytics-web-mac-users)
- [MS Word Support](https://support.loomanalytics.com/ms-word-support#main-content)

    - [MS Word Templates & Macros: Setup](https://support.loomanalytics.com/ms-word-support#ms-word-templates-macros-setup)
    - [MS Word Templates & Macros: Macros](https://support.loomanalytics.com/ms-word-support#ms-word-templates-macros-macros)
    - [MS Word Basics: Searching & Viewing](https://support.loomanalytics.com/ms-word-support#ms-word-basics-searching-viewing)
    - [MS Word Basics: MS Word Hotkeys](https://support.loomanalytics.com/ms-word-support#ms-word-basics-ms-word-hotkeys)
    - [MS Word Basics: Saving & Proofing](https://support.loomanalytics.com/ms-word-support#ms-word-basics-saving-proofing)
    - [MS Word Basics: Formatting](https://support.loomanalytics.com/ms-word-support#ms-word-basics-formatting)
    - [MS Word Basics: General](https://support.loomanalytics.com/ms-word-support#ms-word-basics-general)
- [A/V Support](https://support.loomanalytics.com/a-v-support#main-content)

    - [Converting Audio to Text](https://support.loomanalytics.com/a-v-support#converting-audio-to-text)
    - [Converting Video to Text](https://support.loomanalytics.com/a-v-support#converting-video-to-text)
    - [Audio Transcription Playback Software: Liberty Player](https://support.loomanalytics.com/a-v-support#audio-transcription-playback-software-liberty-player)
    - [Audio Transcription Playback Software: FTR (For The Record)](https://support.loomanalytics.com/a-v-support#audio-transcription-playback-software-ftr-for-the-record)
    - [Audio Transcription Playback Software: VIQ Player](https://support.loomanalytics.com/a-v-support#audio-transcription-playback-software-viq-player)
    - [Audio Transcription Playback Software: VLC Media Player](https://support.loomanalytics.com/a-v-support#audio-transcription-playback-software-vlc-media-player)
    - [Audio Transcription Playback Software: Express Scribe](https://support.loomanalytics.com/a-v-support#audio-transcription-playback-software-express-scribe)
- [Computer Configuration](https://support.loomanalytics.com/computer-configuration#main-content)

    - [Hardware](https://support.loomanalytics.com/computer-configuration#hardware)
    - [Software](https://support.loomanalytics.com/computer-configuration#software)
    - [Windows Settings](https://support.loomanalytics.com/computer-configuration#windows-settings)
- [Resource Centre](https://support.loomanalytics.com/resource-centre#main-content)

    - [Team Admin - User Invitation Process](https://support.loomanalytics.com/resource-centre#team-admin-user-invitation-process)
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- [Illoominate Academy](https://support.loomanalytics.com/illoominate-academy#main-content)

    - [Illoominate Academy Courses](https://support.loomanalytics.com/illoominate-academy#illoominate-academy-courses)
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    - [Postman](https://support.loomanalytics.com/loom-analytics-developer-documentation#postman)
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